What problem does it solve? When people retire, go on leave, or quit, there are no written procedures for how to do basic things such as: book a room for a meeting, who to notify about meetings, how to reserve parking spaces, when to submit information, etc. What is your solution and who does it apply to? Create written procedures, or a handbook that can referred to so transitions can be seamless and training of new personnel can be easier. There will be less frustration as well What is the anticipated impact? Staff will be less frustrated because they will be more knowledgeable and have a resource to refer to. The public will feel more confident because things will be done correctly. Staffing transitions, or intermittent absences will not be a problem, and changes to appointed positions will be easy as well.
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