Communicating with Senior Citizens and Disabled Individuals

Communicating with Senior Citizens and Disabled Individuals

What problem does it solve? As an Analyzer with the Department of Human Services, Division of Aging, I constantly receive complaint phone calls where NJ residents were unable to reach a live person, and unable to leave a voice message to have someone return their call to address their concerns. Emails are not an option of communication with Analyzers, and imposed internal Fax rules pose additional problems. The problem to be resolved is to more effectively communicate with NJ Senior Citizens and Disabled Individuals. What is your solution and who does it apply to? My suggested solution is, if there are no additional costs involved with assigning Voice Mail, All Analyzers should be provided with Voice Mail. It provides a more efficient method in keeping the lines of communication open with our customers in processing their applications. (Senior Citizens and Disabled). What is the anticipated impact? I believe the positive impact will be two-fold. (1) Qualified NJ residents seeking assistance from State subsidized programs will be able to leave Voice Messages regarding their applications. (2) Analyzers who process these applications will be able to retrieve phone messages from applicants they are currently working with, allowing them the opportunity to manage and process their assigned applications more quickly and effectively.


Back to group

This content is created by the open source Your Priorities citizen engagement platform designed by the non profit Citizens Foundation

Your Priorities on GitHub

Check out the Citizens Foundation website for more information